Privacy Policy

Charm City Palace ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or inquire about our venue services.

By using our website, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of personal information when you interact with our website or contact us directly:

• Full name and contact information (email address, phone number).
• Event details (event type, preferred date, estimated guest count).
• Billing and payment information when processing deposits or payments.
• Communications you send us via email, phone, or contact forms.
• Technical data such as IP address, browser type, and pages visited (collected automatically).

The information we collect is used solely to provide and improve our services. Specifically, we use your information to:

• Respond to booking inquiries and event planning requests.
• Process payments and manage event contracts.
• Send confirmations, updates, and event-related communications.
• Improve our website and overall guest experience.
• Comply with legal obligations as required by Maryland state law.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our site.

You may choose to disable cookies through your browser settings. Please note that doing so may affect certain features of our website.

Our website is hosted on Cloudflare's secure global network and may use trusted third-party tools, including analytics providers and social media integrations. These third parties operate under their own privacy policies, which govern how they handle your information. We encourage you to review their policies separately.

We are not responsible for the privacy practices of third-party websites linked from our site.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Event-related records may be retained for up to seven (7) years for accounting and legal compliance purposes.

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information below.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.