Accessibility

Charm City Palace is committed to ensuring that our website and venue are accessible to every guest, regardless of ability or technology. We believe everyone should be able to plan their event, explore our space, and reach our team without barriers.

We continuously work to improve the accessibility of our digital and physical experience, and we welcome your feedback as part of that effort.

Our website is designed to align with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological differences.

We also strive to meet the relevant accessibility provisions of the Americans with Disabilities Act (ADA) and Title III obligations applicable to places of public accommodation.

Our website includes the following accessibility considerations:

• Semantic HTML structure so screen readers can navigate the content logically.
• Descriptive alt text on meaningful images, and decorative imagery hidden from assistive technology.
• High-contrast color choices between our gold accents and emerald backgrounds, tested for readability.
• Keyboard-navigable navigation, including a visible focus state on every interactive element.
• Responsive design that scales gracefully from mobile to large desktop displays.
• Skip-to-content patterns and ARIA landmarks where they aid orientation.

Charm City Palace is located in a historic building in downtown Baltimore. We make every reasonable effort to accommodate guests with mobility, sensory, or other accessibility needs at our events.

If you or any of your guests will require accommodations for an event you are planning with us, please let our team know in advance so we can prepare. Common requests include accessible seating, dietary accommodations, quiet areas, and assistance with entry and egress.

While we work diligently toward full accessibility, some elements of our website may not yet meet every WCAG 2.1 AA criterion. Third-party services we integrate with, including hosted forms, video, social embeds, and external booking tools, may have their own accessibility characteristics outside our direct control.

If you encounter content that does not meet your accessibility needs, please contact us. We treat every report as an opportunity to improve.

We test our website against current versions of major web browsers (including Safari, Chrome, Firefox, and Edge) and the assistive technologies commonly paired with them, such as VoiceOver on iOS and macOS, TalkBack on Android, NVDA, and JAWS.

For the best experience, we recommend using the latest version of your preferred browser and assistive technology, with security and accessibility updates installed.

We welcome your feedback on the accessibility of Charm City Palace. If you experience a barrier or have a suggestion that would make our site or venue more accessible, please contact us using the information below.

We aim to respond to accessibility feedback within five business days, and we will work with you to provide the information, service, or experience you need.

Accessibility is not a one-time project. We periodically review our site, our content, and our processes to identify and resolve barriers as they emerge. This statement will be updated as those improvements are made.